Refund & Return Policy
Order Cancellation
Once an order is placed, it cannot be canceled as we process orders immediately. Please double-check all details before placing your order. For assistance, email us at [email protected].
Returns
We offer a 10-day return policy starting from the delivery date shown on your tracking number. To be eligible, items must be unused and in their original packaging. A receipt or proof of purchase is required. To request a return, email [email protected]. Customers are responsible for return shipping fees. Approved returns will include instructions on where and how to send the package. Items returned without approval will not be accepted. For damaged items, photo evidence is required. Without photos, claims will be reviewed at our discretion.
Refunds
Once we receive and inspect your return, we’ll notify you if the refund is approved. Approved refunds are processed to your original payment method within 10 business days. Bank or credit card processing times may vary.
Return Shipping Costs
Customers are responsible for return shipping. Original shipping fees are non-refundable. For returns over $75, we recommend a trackable shipping service or shipping insurance. We are not responsible for lost return packages until received.
Restocking Fee
All approved returns are subject to a 15% restocking fee. You will receive 85% of the order subtotal.
Incorrect Address Policy
Please provide accurate shipping addresses at checkout. We are not responsible for lost, misplaced, or returned orders due to incorrect addresses. Returned orders are subject to a 15% restocking fee, and original shipping costs are non-refundable.
Risk of Loss
Once the carrier confirms delivery, the risk of loss or theft transfers to the customer. We are not responsible for lost or stolen packages after delivery.
General Information
We do not accept returns or refunds for allergic reactions or skin sensitivities. Please check the ingredient list before purchasing. Reshipments cannot be exchanged or returned.
Subscriptions
Subscriptions follow our standard terms, return, and shipping policies. To cancel, email [email protected] before your renewal date. Requests after renewal will only apply to future shipments.
Free Gifts
Only one free gift per order is eligible, even if multiple gifts are added during checkout.
Shipping Protection
Shipping protection fees are non-refundable once the order is processed. Protection covers packages lost or damaged during transit. Once delivered, we are not liable for loss or theft.
30-Day Money Back Guarantee
We want you to love your Quasi Face Mask experience! If you’re not fully satisfied, return your order within 30 days of delivery for a full refund, as long as no more than 2 masks have been used. If more than 2 masks are used, our standard 10-day return policy applies. Photo evidence may be required. We reserve the right to deny claims we believe are fraudulent or abusive.
